|Submission Date||March 4, 2021|
University of the Pacific
PA-13: Assessing Employee Satisfaction
|1.00 / 1.00||
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
In spring 2020, University of the Pacific partnered with the Collaborative on Academic Careers in Higher Education (COACHE) at the Harvard Graduate School of Education to conduct a Faculty Job Satisfaction Survey as a follow-up to the faculty survey COACHE conducted in 2015. All faculty had the opportunity to participate in the survey and 51% of faculty completed it. COACHE developed their standard survey based on scholarly literature, interviews with faculty, and focus groups with senior academic administrators at multiple institutions. The survey helps assess and benchmark the faculty experience based on the following major themes: Diversity & Inclusion; Nature of Work; Resources and Support; Cross-Silo Work and Mentorship; Tenure and Promotion; Institutional Leadership; Shared Governance; The Department; Appreciation and Recognition; Retention and Negotiation. The report and more information are available to Pacificans at https://share.pacific.edu/sites/provost/COACHE/_layouts/15/start.aspx#/SitePages/Home.aspx
In spring 2020, the university invited all non-academic staff to participate in the the Ruffalo Noel Levitz College Employee Satisfaction Survey (CESS). The survey includes questions in the following five areas: campus culture and politics; institutional goals; involvement in planning and decision making; work environment; demographics. 27% of staff completed the survey.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Pacific addresses issues raised by the surveys through shared governance mechanisms such as Academic Council and University Committees, Presidential directives and Provost initiatives.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
COACHE Survey: https://share.pacific.edu/sites/provost/COACHE/_layouts/15/start.aspx#/
questions can be addressed to Joan Lin-Cereghino, Vice Provost for Faculty Affairs
RNL Employee Satisfaction survey
https://www.ruffalonl.com/complete-enrollment-management/enrollment-management-consulting/higher-education-market-research/college-employee-satisfaction-survey/ Questions regarding the E.S. survey can be directed to Margaret Luu, Associate Director, Institutional Research.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.