Overall Rating Bronze
Overall Score 31.69
Liaison Elizabeth Masuen
Submission Date Aug. 30, 2021

STARS v2.2

Metropolitan Community College
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.00 / 1.00 Sally Hopley
Coordinator of Sustainable Practices
Campus Planning and Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

The Personal Assessment of the College Environment (PACE) survey was
administered to the staff, faculty, and administrators of Metropolitan Community College. The purpose of the survey was to obtain the perceptions of personnel concerning the college climate and to provide data to assist MCC in promoting more open and constructive communication among faculty, staff, and administrators. Researchers at the National Initiative for Leadership and Institutional Effectiveness (NILIE) and the Institutional Effectiveness Office of MCC collaborated to administer a survey that would capture the opinions of personnel throughout the college.

Full-time faculty and staff and part-time regular staff employees of MCC were invited to participate in the survey through an email that contained the survey link and instructions. Follow-up emails were sent during the response period to encourage participation. The survey was up for three weeks. Completed surveys were submitted online and the data compiled by NILIE. The data were analyzed using the statistical package SAS, version 9.1.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

The College established a committee to focus on areas of improvement from the PACE survey results. The committee collected additional data through focus groups and then established a working group to move the findings forward.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

The PACE survey is from spring 2016. It was intended to do another survey in 2020, but COVID delayed that survey process until fall 2021. These results are included as are most recent available data.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.