Overall Rating Gold - expired
Overall Score 66.60
Liaison Mary Lucus
Submission Date Feb. 26, 2019
Executive Letter Download

STARS v2.1

Belmont University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Mary Lucus
Director, IR
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Belmont’s Staff Survey is administered annually to all staff, except that every third year Belmont partners with The Chronicle of Higher Education to administer The Great Colleges to Work For survey. The Staff Survey is administered electronically using Qualtrics, an online survey service. The same survey is sent in hard copy to each staff member whose work does not include use of a computer, along with a return envelope addressed to the director of organizational development. Upon receipt of the hard copies, the responses are data entered into the Qualtrics program. Confidentiality is a key ingredient in the administration of the survey.

The Office of the Provost regularly administers the HERI faculty survey. The University uses the results to augment existing faculty and staff professional development and continuing education programs. Through the use of both surveys, Belmont’s entire workforce participates in an employee satisfaction and engagement survey.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The director of organizational development performs analyses and reports the results on the Belmont University website, electronically to senior leaders, electronically to the Office of Human Resources, and at formal presentations to senior leadership and to staff at a campus-wide staff meeting. Follow-up focus groups are conducted to gather additional feedback, as needed.

The Office of Human Resources collaborates with the senior leadership team (President and Vice Presidents) of the University to enhance campus programming for faculty and staff addressing issues raised in the surveys. Additionally, the President uses the Fall Faculty Convocation and the Spring Faculty Meeting as fora for addressing the campus work environment.

Feedback from the most recent surveys drove three important university initiatives: (1) A professional development program – “Be You U,” an internal University for employees – that focuses on professional development in core competencies, technical skills, and leadership abilities; and (2) English as a Second Language classes for our refugee and immigrant employees, and (3) Diversity and Inclusion training initiatives implemented by the Welcome Home Diversity Council.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

This information is all located on our internal portal, myBelmont under the Human Resources tab.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.