| Overall Rating | Gold |
|---|---|
| Overall Score | 73.99 |
| Liaison | Mary-Lee Townsend |
| Submission Date | Oct. 20, 2021 |
Western University
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
1.00 / 1.00 |
Mary-Lee
Townsend Sustainability & Compliance Manager Sustainability Office |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Western University worked in collaboration with Metrics@Work to conduct the We Speak survey in Jan-Feb 2020, which measures work engagement, division/faculty engagement and organizational engagement. The same survey was first applied in 2012, establishing a baseline for comparison over the years. The We Speak survey allows Western to understand which drivers of engagement are effective, which ones are lacking, and to determine if actions taken to improve those drivers had the desired effect.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Western publishes Western-wide results online reflecting organizational engagement levels. In addition to accessing the Western-wide results, Deans and Associate Vice-Presidents receive detailed results for their own Faculty/Department. Leaders meet with the President of Metrics@Work, the company that conducted the survey, to fully review and understand the results. Following this, local results are shared with members of faculties and departments. Leaders at all levels determine next steps, so that faculty and staff can be engaged at a local level through We Act, a series of commitments and actions that each unit will take to ensure that any gaps in performance are being addressed.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.