Overall Rating Gold
Overall Score 66.39
Liaison Phil Valko
Submission Date March 4, 2022

STARS v2.2

Washington University in St. Louis
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Joseph Frank
Manager, HR Reporting and Compliance
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Human Resources has partnered with Bradley Evanoff, MD, the Richard A. and Elizabeth Henby Sutter Professor of Occupational, Industrial and Environmental Medicine at Washington University School of Medicine and his team in the Healthy Work Center, to offer the EMPOWER survey in several waves since April 2020 to gauge employee challenges and job satisfaction throughout the past 2 years of the COVID-19 pandemic. A follow-up survey is currently being administered (February / March 2022).
The aim is to longitudinally assess the mental health of WU faculty and staff affected by the COVID-19 pandemic, and ascertain how WU can better provide support to faculty and staff to ensure their long term health. Research has shown that front-line health care workers are at increased risk for stress, anxiety, burnout, and potentially more serious mental health issues. Other workers are experiencing family and work stress due to working from home, working in altered circumstances, and balancing work and childcare duties; others were furloughed; many are likely uncertain about the future.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

The results of the EMPOWER survey have been used by University leadership (supported by Human Resources) to enhance employee offerings for mental health support, and to improve child care resources for faculty and staff including hiring an experienced child and family care facilitator.


Website URL where information about the employee satisfaction and engagement evaluation is available:
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Additional documentation to support the submission:
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The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.