Overall Rating Silver - expired
Overall Score 56.72
Liaison Christie-Joy Hartman
Submission Date May 12, 2017
Executive Letter Download

STARS v2.1

James Madison University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Richard Larson
AVP for HR, Training and Performance
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

The institution participates in the Chronicle of Higher Education Great Colleges to Work For survey. All employees received the survey in 2016. The response rate was 46.5%. The evaluation instrument addresses Job Satisfaction, Learning and Advancement Opportunities, Work Culture and Work/Life Balance.

The Collaborative on Academic Careers in Higher Education (COACHE) survey from Harvard University was given to JMU instructional faculty in 2016. The only faculty excluded from data collection were faculty in their first year at JMU, 1-year visiting faculty, and part-time faculty. JMU had a 67 percent response rate compared to a 52 percent rate for our selected peers and a 47 percent rate for the entire cohort.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Results of the Great Colleges to Work For survey are presented to the Vice Presidents and made public for employees (requires electronic identification authentication). Results from the survey inform an element of the university performance measures.

Recommendations based on the most recent COACHE survey were under development at the time of this submission. The New Faculty Academy, which came out of the 2012 COACHE survey, provides an example of how JMU uses the results. The New Faculty Academy is a community within which intensive supports are provided to all faculty. For information about the New Faculty Academy, see https://www.jmu.edu/cfi/career-development/orientations/new-faculty-academy.shtml.

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

COACHE instrument: http://coache.gse.harvard.edu/

JMU alumni participated in a survey about a number of dimensions shaping their personal well-being. Web surveys were conducted April 25 – May 24, 2016, with a sample of 1,385 undergraduate and 356 graduate alumni. Results for the national Gallup-Purdue Index are based on web surveys conducted Dec. 16, 2014 – June 29, 2015, with a random sample of 30,151 respondents with a bachelor’s degree or higher, aged 18 and older, living in all 50 states and the District of Columbia. One of the results is listed under EN-13.

Responsible party for Great Colleges to Work For information: Rick Larson, Assistant Vice President for Human Resources, Training & Performance

Responsible party for COACHE information: Dr. Cara Meixner, Associate Professor, Graduate Psychology

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.