Overall Rating Gold - expired
Overall Score 68.01
Liaison Andrew Predmore
Submission Date March 2, 2017
Executive Letter Download

STARS v2.1

Indiana University Bloomington
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.87 / 1.00 Makayla Bonney
Assistant Director
Sustain IU
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

A job-satisfaction survey of faculty members at Indiana University Bloomington was conducted for IU by the Collaborative on Academic Careers in Higher Education -- known as COACHE -- a consortium based at the Harvard Graduate School of Education. Respondents include tenured faculty and librarians, tenure-track faculty and librarians, and non-tenure-track academic appointees in all schools and departments.

IU Bloomington faculty members were sent an email message in mid-October inviting them to participate and directing them to the website for the online survey. They received follow-up reminder emails. Participation in the 25-minute survey was voluntary. The survey was open Spring semester 2016.


Professional and service staff were not included in this survey. Faculty make up 24% of IUB staff.

Additionally, The College of Arts and Sciences, IU's largest college, surveyed representatives of IU's professional, service, and paraprofessional staff (this group, plus faculty, totals 87% of IU's workforce). College of Arts and Sciences used a 3rd party survey, the Q12 Gallop Survey. The surveyed was administered Fall 2015.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Although data from the 2016 faculty COACHE study is not yet publicly available, IU did respond to feedback from the previous iteration of the survey, completed in 2013, with additional resources for faculty.

For example, the survey found that "Associate Professors were particularly in
need of more institutional support for their
research and creative activity. The Institute
for Advanced Study has been reorganized
to target a range of resources for mid-level
faculty. Examples include IAS Individual
Research Awards, Collaborative Fellowships,
Research Consultation Fellowships, funds to
host conferences, and the Residential Fellows
Program." -COACHE

Furthermore, the Office of the Provost says it will use the survey in the following way: "The Office of the Provost will use the results
to determine areas of faculty satisfaction
and identify the most important targets for

The College of Arts and Sciences 2015 Q12 Gallop Survey results have not been published. The survey administration task force (The Organizational Assessment Advisory Council) found three key takeaways: employees want better internal communication, employees want access to management and leadership training, employees want a breakdown of "silos" across units and clearer communication on roles. The University is taking steps to address these initial results, including adding employee brownbag lunches and townhall meetings to encourage more communication and feedback.

Several members of the 2015 Organizational Assessment Advisory Council are now working with University HR to develop and administer one campus-wide employee satisfaction assessment for all groups, to be finalized in 2017 or 2018.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.