|Submission Date||Jan. 4, 2019|
University of Houston
PA-12: Assessing Employee Satisfaction
|1.00 / 1.00||
Office of Sustainability
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
The Center for ADVANCING UH Faculty Success conducted a campus climate survey in 2016. The survey was designed to assess climate, fairness, equity, and related issues on campus. The survey consisted of 153 items and sent to employees via email with a 35% response rate. The survey results suggested that across groups, aspects of climate were highly predictive of affective commitment or the degree of attachment one feels to his or her job and organization.
Additionally, Staff Council regularly solicits staff feedback about their work and campus experience through surveys, Conversations events, and constituent communications.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
The survey resulted in the following actions: a newly established dual-career hiring policy, developed and delivered diversity training for search committee members, and pilot tested a continuous climate assessment in education to determine what chairs and deans can do to improve engagement and climate. Lastly, a mentoring program, including a research mentoring component, along with a training session on micro-aggression has also been implemented to promote co-worker support.
Conversations with Staff Council event suggestions include improvements to the new hire onboarding process, establishment of a staff mentor program, and tours to campus personnel. Attendees propose training for managers on the ePerformance and staff promotion process, improving the communication infrastructure, and training on conflict management.
The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission: