Overall Rating Gold
Overall Score 69.44
Liaison Rania Assariotaki
Submission Date Feb. 11, 2020

STARS v2.2

The American College of Greece
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.48 / 1.00 Ourania Assariotaki
Sustainability Manager
Office of Public Affairs
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Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
48

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

ACG has conducted the ACG Employee Engagement Survey, during the academic year 2017-2018 and will conduct a new one, in December 2019.
48% of employees took the time to participate in the survey.
The survey has been designed and was administered by an independent Austrian research company (MARKETAGENT.COM) with the goal of measuring how ACG faculty and staff feels and what they think about the College. OES was administered online. The results of the survey were totally anonymous and that no inference could be drawn between personal data and survey data.
.The ACG employees were asked to answer specific questions, by rating them with a matrix (between strongly agree and strongly disagree). The questions related to the following areas: leadership, responsible Vice-President, supervisory consideration, operation, working conditions, job compatibility, teamwork, communication, professional development, commitment and loyalty.
Besides, ACG employees were asked to provide their feedback and suggestions to these questions:

Overall, what 3 things do you like best about working at The American College of Greece (Pierce-Deree-Alba)?

Overall, what 3 things do you like least about working at The American College of Greece (Pierce-Deree-Alba)?
The survey links are active, allowing the employees to answer the survey, for a period of two weeks.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

The results of this survey were used to improve the workplace environment for ACG faculty and staff as well as the services ACG provides to its students, alumni, parents, and friends.
The College addresses issues, which are raised by the survey, in the highest administrative level. These issues are discussed at the President’s Cabinet and specific courses of action are determined and followed under the President’s supervision. Results of these actions were announced by Dr. Horner, to the ACG Community, at the annual All College Meeting.


Website URL where information about the employee satisfaction and engagement evaluation is available:
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Additional documentation to support the submission:
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