Overall Rating Gold - expired
Overall Score 66.26
Liaison Roxane Beigel-Coryell
Submission Date May 1, 2015
Executive Letter Download

STARS v2.0

California State University, Channel Islands
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.45 / 1.00 Laurie Nichols
Sr. Director Human Resources
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Channel Islands (CI) is a participating member in the CSU Quality Improvement Program, http://www.calstate.edu/QI/

One of the benefits of participating is access to the Systemwide Survey program administered by the Chancellor’s Office (CO). The campus has participated annually since 2007. Under the program, campuses choose from a number of survey drafts that can be customized to seek responses to questions unique to the campus. Introductory messages, email addresses and a schedule are sent to the CO. The CO runs the surveys and once the surveys have been run, they compile results and generate reports for each survey run. The process is completed online and responses are anonymous. Results are reviewed by management teams and corrective actions taken as appropriate.

The surveys run for CI over the last three years are:

2007 - Accounts Payable, Human Resources (MPP), Student Housing, University Police, Dining Services

2008 - University Police, Health Services, Student Housing, Mail, Student Career Services, Parking

2009 - Accounting, Career Services, Facilities, Health, Housing, Accounts Payable, Parking

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Results are shared with the applicable departments so they can develop plans to address deficiencies.Sometimes specific desired results are included in survey results. In other instances the issue may be identified as: difficulty finding parking, types of custodial services provided, etc.

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:
Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.