| Overall Rating | Silver |
|---|---|
| Overall Score | 53.71 |
| Liaison | Rosemary Potter |
| Submission Date | Nov. 28, 2023 |
TAFE Queensland Robina Campus
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
1.00 / 1.00 |
Gil
Flori Executive Director, People, Culture and Communication HR |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
On an annual basis, TAFE Queensland staff are requested to complete an Employee Engagement Survey (EES) which is conducted by an external service provider. Individual responses are confidential and the feedback provided by staff is reviewed by TQ and TQGC managers. Appropriate action plans are put in place to address particular areas of concern.
All staff are encouraged to participate in the surveys as they are made available. The latest EES produced a 73% participation rate (3173 from 4355) across the whole of TAFE Queensland with a 77% participation rate (409 from 455) for the Gold Coast region. Robina Campus had a 73% participation rate.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
The survey results are shown in a Bi report which Directors/Managers use to make changes to operational plans. If the issue is TAFE Queensland-wide, or region/campus specific then the General Manager will work with relevant team leads to implement the required changes.
The attachment included shows Robina Campus staff survey results compared to TAFE Queensland (TQ) results. The chart for assessing all category areas shows that Robina Campus staff are above the TQ results in all areas listed:
*Employee Engagement
*Safety First
*Working Together
*Focusing on our Customer
*Showing Initiative
*Valuing Wellbeing
*Equity and Diversity
*Taking Responsibility
Tab 2 Equity and Diversity shows how Robina Campus staff answered the questions below with Robina Campus above TQ results in 3 of 4 areas.
1. People from all backgrounds have equal opportunities to succeed at TAFE Queensland
2. TAFE Queensland values diversity
3. I can be my authentic self at work
4. TAFE Queensland is an inclusive workplace
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
Outcomes of Robina Campus Employee Engagement Survey (ESS) compared to overall TAFE Queensland ESS results attached.
Outcomes of Robina Campus Employee Engagement Survey (ESS) compared to overall TAFE Queensland ESS results attached.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.