Overall Rating Gold
Overall Score 66.10
Liaison Stephen Ellis
Submission Date June 9, 2023

STARS v2.2

Boston University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.45 / 1.00 Stephen Ellis
Director, Data Analytics
BU Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In 2021, BU commissioned the consulting firm, Korn Ferry, to complete the survey and execute a summary of employee satisfaction and engagement. The survey was sent only to Boston University's non-academic staff, of which 75% or 4,647 employees responded. This equates to 44.65% of all employees.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

A University Culture Committee was commissioned to focus on 1) assessing diversity, equity, and inclusion (DEI) initiatives; 2) improving flexible work; and 3) leadership development. The Committee will be implementing separate streams of work for these initiatives and will be collecting staff feedback in relation to these priorities and executing programs to address key themes. The Committee was inaugurated on November 29, 2021.

In June 2022, the University commissioned a program entitled "Improving with You" to: (1) gather quarterly feedback from a random sample of staff who are continuing their career at BU and staff who accept employment elsewhere and (2) provide confidential feedback to leaders, facilitate the development of action plans and monitor progress.
In May 2021, the staff unit accountable for these results will conduct "listening tours" during which summaries of results and action plans are reviewed.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

This represents FY2021/2022 BU Metrics.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.