Overall Rating Silver - expired
Overall Score 54.15
Liaison Leslie North
Submission Date March 3, 2017
Executive Letter Download

STARS v2.1

Western Kentucky University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.65 / 1.00 Christian Ryan
Sustainability Coordinator
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

The WKU Staff Council administers a Staff Satisfaction Survey. The Staff Satisfaction Survey is distributed periodically to WKU Part-Time and Full-Time Staff Members to measure feelings regarding specific facets of the job as well as overall job satisfaction. In 2011 a survey was administered to all campus staff. In 2012, a survey was administered specifically to Facilities Management staff. The 2012 survey was administered at Facilities staff meetings. The response rate was 74.8%. In late February 2017, Staff Council administered a satisfaction survey to all staff (65% of total employees). The survey is still under administration and results have not be completed or reported.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The Staff Council participated in the development of the Strategic Plan, representing staff desires and needs. As a result of the Facilities survey, they have conducted meetings with Facilities groups to learn how they can help improve working conditions and address specific issues (health care, wages, other benefits). The most recent survey, in progress, will be used to inform upcoming administrative planning, and identify priorities and needs for improving staff satisfaction.

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

This has been for STAFF ONLY. The 74.8% response rate above is for the 2012 survey, administered to Facilities Management staff. The 2011 survey, available for response by all campus full and part time STAFF, had a 21% response rate. The current assessment is incomplete, so participation rates are presently undetermined.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.