University of Virginia
PA-12: Assessing Employee Satisfaction

In 2015, the U.Va. School of Medicine and Health System partnered with Gallup to help them gather valuable feedback from employees to help them achieve meaningful change. The Team Member Engagement initiative was great opportunity f to share information that can directly and positively impact UVA's Health System. More information can be found here: https://med.virginia.edu/employee-engagement/ This survey assessed approximately 6,100 of the 15,462 employees at UVA.

At the School-level, Dean Dunlap focused her efforts on: Improving communication; Being accesible and visible to SOM employees; and Improving morale and support for employees, faculty and staff To ensure improvements in these areas, Dean Dunlap: Initiated a School-wide Academic Strategic Planning process to clarify our direction, help us set achievable and measurable goals, and create a better balance for our research and education missions. The ASP is comprised of: Mission Teams: Academic Clinical Practice, Education, and Research Tactical Work Groups: academic efficiency, communications/leadership, community, faculty development, IT, legislative/government relations, partnerships, philanthropy, and reputation Created weekly messages to the entire School of Medicine (posted and archived on UVA Connect) Implemented townhall-style meetings Added a third State of the School meeting to the cycle Disseminated key messages from the Chairs’ meetings to Basic Science and Clinical faculty Extended invitations to Uteam meetings Attended numerous departmental staff and administrators meetings In addition, as part of our Strategic Planning, Dean Dunlap has asked, “What can you stop doing?” with the belief that the elimination of non-value-added work is one way that we can increase morale. Most importantly, Dean Dunlap is empowering everyone at the School of Medicine: If you see something, fix it. Don’t wait. Act now.