|Submission Date||Oct. 21, 2020|
University of Utah
PA-13: Assessing Employee Satisfaction
|1.00 / 1.00||
Office of Sustainability
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
The University of Utah has three different employee satisfaction/engagement surveys for different populations:
Employee Engagement Survey, Main Campus faculty and staff
Conducted by University of Utah Human Resources
Frequency: every two years
Responses are strictly anonymous, and the comments are coded to maintain anonymity. The 2018 survey gathered 2,838 responses representing 59% of the surveyed population. The survey measures five factors that impact employee commitment:
• Satisfaction with development
• Satisfaction with pay
• Satisfaction with socialization
• Job satisfaction
Employee Engagement Survey, U of U Health (Academic)
Conducted by University of Utah Human Resources
Sample size and response Rate
UU Medical Group 1,936 870 (45%)
Non-UU Medical Group 5,572 1,702 (31%)
• I would recommend the University of Utah as a great place to work.
• I see myself still working at the University of Utah in two years.
• I am motivated to do my best work almost every day.
• I have adequate opportunities to advance my career at the University of Utah.
• My immediate supervisor keeps me informed.
• I can express my opinions without fear of retribution.
• My input is sought, heard, and considered.
• I have access to the tools and resources I need to do my job well.
• My work-related stress is manageable.
• I have control over my workload.
• Burnout is not a problem for me.
Employee Satisfaction Survey, U Hospitals and Clinics
Conducted by UHealth Hospitals & Clinics HR, Organizational Development. Press Ganey is the survey vendor in order to compare benchmarks
Frequency: every other year, with a Pulse survey on off years
The 2019 survey has a 74% response rate (9023 responses). The survey measures Engagement, Leader Effectiveness, Team Effectiveness, Resilience, Culture of Safety.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Main Campus Survey
Data from the survey is communicated to directors and leadership teams to help guide University policy. A survey report is posted on the Human Resources website.
U of U Health (Academic) survey
We hold follow-up meetings throughout the organization (called Insights Reviews), where results are presented and leaders are shown how to have conversations with their teams to implement improvements. Our HR teams help facilitate local discussions and implement action plansWe conduct a follow-up survey to see how many survey respondents have had local discussions with their leaders; we also ask for examples of actions that have been implemented. We talk about resources areas can use to follow up on survey results (e.g., U of U Health Resiliency Center, etc.)
UHealth Hospitals and Clinics Employee Survey
A twofold response includes, 1. We have a culture committee of leaders who review the data and identify overall improvement areas for the full organization. Action plans are then created, run through the executives, then implemented. 2. We have organizational development consultants who will meet with each executive to identify improvement areas within their respective organizations. The OD consultants will then work with the executives to develop action plans with the appropriate groups.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Human Resources Administration
The Division of Human Resources supports University and Academic Health Sciences staff (excluding Hospitials and clinics)
America's Best Employers by State: Utah, Forbes, 2019
#1 University of Utah
#4 University of Utah Health Care
University of Utah Health is one of 20 hospitals and health systems nationwide to earn the Advisory Board 2018 Workplace of the Year Award for outstanding levels of employee engagement.
Path to Perfect, Step 1: Imagine. UHealth Nursing Report 2017
As an example, this report describes how the Hospitals & Clinics employee satisfaction survey was used to help improve employee retention for nurses.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.