Overall Rating Gold
Overall Score 68.36
Liaison Marianella Franklin
Submission Date Jan. 10, 2023

STARS v2.2

University of Texas Rio Grande Valley
IN-49: Innovation C

Status Score Responsible Party
Complete 0.50 / 0.50 Cynthia Cavazos Gonzalez
Clinical Director
Psychological Science
"---" indicates that no data was submitted for this field

Name or title of the innovative policy, practice, program, or outcome:
UTRGV Psychological Clinic-Warm Line

A brief description of the innovative policy, practice, program, or outcome that outlines how credit criteria are met and any positive measurable outcomes associated with the innovation:

Addressing and providing mental health education and services contributes to the wellbeing of a community, increasing its ability to grow sustainably. Stemming out of a conversation during the pandemic between Cynthia Cavazos-Gonzalez director of the UTRGV psychological clinic and other community mental health providers who were receiving calls from people asking for sessions to help cope with the anxiety, the university's clinic created a warm-line service to provide support to individuals experiencing emotional and mental distress.

The warm-line provides callers with resources and effective types of interventions, including stress management and mindfulness techniques, relaxation exercises, behavioral interventions for sleep and appetite issues and psycho-educational counseling. Staffed by UTRGV mental health clinicians and PhD. clinical psychology students (supervised by faculty members) the free telephone service that is meant to prevent crisis, physical, emotional and mental deterioration and provide a lifeline is open to the RGV community, including students, healthcare workers, first responders and essential workers. This innovative practice by UTRGV´s psychological clinic reduces inequalities by leveling up and promoting mental health care for all.

A letter of affirmation from an individual with relevant expertise or a press release or publication featuring the innovation :

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

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