Overall Rating Silver
Overall Score 61.37
Liaison Suzanne Davis
Submission Date Oct. 26, 2020

STARS v2.2

University of Queensland
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

100% of employees were surveyed. The response rate was 72% from UQ’s permanent and fixed-term workforce.

An external provider was engaged to undertake our staff engagement survey (Voice Project). The survey was run on an anonymous basis and was open to all UQ staff from 29/4/19 to 17/5/19. All staff includes full time, part time and casual employees.

The survey included 142 ‘scale’ questions and 3 open-text questions. The percentage responses are based on ‘percentage favourable’, which indicated the percentage of staff who responded with “agree” or “strongly agree” to the questions. Engagement was measured based on employee responses to questions under the categories of Organisational Commitment, Job Satisfaction and Intention to Stay.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

To address the results of the survey, the University senior management identified 2 key focus areas for action across the institution, specifically ‘Cross-Unit Cooperation’ and ‘Change and Innovation’. A session was held with the University Senior Management Group (USMG) in August 2019 to identify initiatives relevant to the focus area of Cross-Unit Cooperation which will be rolled out in 2020. Actions associated with the ‘Change and Innovation’ focus area will be addressed in 2020. At a local level, each of the organisational units within the University were tasked with undertaking debriefing and action planning sessions relevant to their areas. These action plans have been provided to Human Resources who have in turn provided these to the relevant President/Vice-Chancellors’ Committee members. Ensuring process against these action plans has been included as part of the Key Performance Indicators for the USMG members. Progress will be measures via the conducting of more regular pulse surveys on an annual basis over the coming years.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

The survey results are available online however require a University login

The UQ's 2019 Annual Report details the Voice Survey

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