|Submission Date||Feb. 21, 2018|
University of Pennsylvania
PA-12: Assessing Employee Satisfaction
|1.00 / 1.00||
Facilities and Real Estate Services
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Penn evaluated employee satisfaction by conducting a second University-wide staff engagement survey in February of 2017, highlighting 44 items and receiving input from the Provost, Deans and the Executive Vice President's office. The survey was conducted by a third-party, to ensured the confidentiality of individual responses. The staff engagement survey reflects staff’s satisfaction with performance drivers such as staff engagement, work environment, senior leadership, supervisor/manager, peers, career opportunities, organizational practices, and performance and recognition. Once the survey was administered the collected data was analyzed and reported to senior leaders such as the President, Provost and Executive Vice President and was shared with School/Centers leaders. Once all data was shared with the appropriate parties, action plans were developed based on specific feedback for each organization/area.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
All survey results are reported back at a summary level to the Divisions and/or Departments to share results in order for departments to develop an action plan to address opportunities highlighted in the analysis.
The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission: