Overall Rating Silver - expired
Overall Score 49.70
Liaison Michael Lizotte
Submission Date Sept. 18, 2016
Executive Letter Download

STARS v2.0

University of North Carolina, Charlotte
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.13 / 1.00 Michael Lizotte
University Sustainability Officer
Facilities Planning
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Facilities Management hired the UNC Charlotte Urban Institute to conduct the surveys. Invitations were sent via email to 371 employees, with a completion by 233 respondents (63%). Survey questions covered demographics, job focus, customers, teamwork, supervisiion, leadership, values, coworkers, and overall satisfaction. There were direct questions about job satisfaction, learning opportunities, advancement opportunities, work culture and work/life balance.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
Facilities Management has discussed the results among its directors and instituted multiple changes based on the survey in areas of professional development and training, recognition, communications to staff, and re-organization of some units.

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.