|Submission Date||Sept. 18, 2016|
University of North Carolina, Charlotte
PA-10: Assessing Employee Satisfaction
|0.13 / 1.00||
University Sustainability Officer
Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:
The percentage of employees (staff and faculty) assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Facilities Management hired the UNC Charlotte Urban Institute to conduct the surveys. Invitations were sent via email to 371 employees, with a completion by 233 respondents (63%). Survey questions covered demographics, job focus, customers, teamwork, supervisiion, leadership, values, coworkers, and overall satisfaction. There were direct questions about job satisfaction, learning opportunities, advancement opportunities, work culture and work/life balance.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
Facilities Management has discussed the results among its directors and instituted multiple changes based on the survey in areas of professional development and training, recognition, communications to staff, and re-organization of some units.
The year the employee satisfaction and engagement evaluation was last administered:
The website URL where information about the institution’s employee satisfaction and engagement assessment is available:
The information presented here is self-reported. While AASHE
staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.