| Overall Rating | Platinum |
|---|---|
| Overall Score | 85.89 |
| Liaison | Jennifer Andrews |
| Submission Date | Oct. 24, 2024 |
University of New Hampshire
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
1.00 / 1.00 |
Jennifer
Andrews Project Director Sustainability Institute |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
UNH has been tracking employee satisfaction as part of its braoder effort to assess and improve the Campus Climate for the past several years.
In 2018, UNH contracted with Rankin and Associates consulting to conduct a campus-wide study entitled "Assessment of the Climate for Living, Learning and Working." Members of the UNH community formed the Climate Study Working Group (CSWG), which was compose do faculty, administrators, staff and students, and the group was tasked with developing a campus-wide survey instrument and promoting the survey for administration between February and April, 2019. The survey explored issues of diversity, equity and inclusion on campus, as well as employee and student satisfaction with their experiences. All eligible members of the UNH community were invited to participate; they received an email from President James Dean with the survey url. IN 2019, response rates for staff and non-tenured faculty were 45%; for tenured faculty they were 45%. While satisfaction within departments and units were generally relatively high in 2019, 56% of staff and 57% of faculty reported having considering leaving the university, with the top reasons being dissatisfaction with pay and lack of opportunities for advancement.
In 2023, UNH conducted a follow-up of the original survey. As per the published report:
"The 2023 Campus Climate Survey largely replicates the 2019 Rankin and Associates survey for benchmarking while also streamlining and shortening the survey response. The final survey instrument contained nearly 100 questions, including up to 20 open-ended questions, 15 of which were conditioned on a previous response, and 5 of which were shown to all respondenats to provide commentary.
All members of the University of New Hampshire community were invited to particpate int he survey. Prospective respondents received an invitation from the UNH Survey Center that contained a url link to the survey instrument. The Climate Survey Task Force worked with the University of New Hampshire's communications team to create inclusive, thoughtful and tailored messaging for email distribution, social media plaforms and other forms of media...."
As in 2019, just under half of UNH staff and faculty responded.
More detail about the survey methodology can be found in the published report (pp 6-10).
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Results were reported to the the various staff and faculty councils.
Task forces representing staff (both PAT and OS) and faculty were formed in AY2023-2024. They provided data-informed recommendations to the Chief Diversity Officer and Provost's Council at the end of the 2024AY.
Follow-up and accountability are being facilitated by the President, Provost, and Chief Diversity Officer.
Optional Fields
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.