Overall Rating Platinum
Overall Score 86.09
Liaison Jennifer Andrews
Submission Date Aug. 16, 2021

STARS v2.2

University of New Hampshire
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Jennifer Andrews
Project Director
Sustainability Institute
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In 2018, UNH contracted with Rankin and Associates consulting to conduct a campus-wide study entitled "Assessment of the Climate for Living, Learning and Working." Members of the UNH community formed the Climate Study Working Group (CSWG), which was compose do faculty, administrators, staff and students, and the group was tasked with developing a campus-wide survey instrument and promoting the survey for administration between February and April, 2019. The survey explored issues of diversity, equity and inclusion on campus, as well as employee and student satisfaction with their experiences. All eligible members of the UNH community were invited to participate; they received an email from President James Dean with the survey url. Response rates for staff and non-tenured faculty were 45%; for tenured faculty they were 45%. While satisfaction within departments and units were generally relatively high, 56% of staff and 57% of faculty reported having considering leaving the university, with the top reasons being dissatisfaction with pay and lack of opportunities for advancement.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

In fall 2019, Rankin and Associates presented the information gained form the survey in campus-wide forums. Results were reported to the the various staff and faculty councils. All departmental leaders were asked to offer input on next steps and the University leadership committed to developing a comprehensive plan to address both the human resource issues and the diversity, equity and inclusion issues raised by the survey. However, development or implementation of the elements of the plan related to employee recruitment and retention has been paused due to the need to deal with more immediate issues related to the global pandemic.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.