Overall Rating Silver
Overall Score 54.76
Liaison Jamie Greiner
Submission Date March 22, 2021
Executive Letter Download

STARS v2.1

University of Mount Union
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Laura Good
Assistant Director of Human Resources and Employee Benefits Manager
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Mount Union conducted a Quality Culture Explorer survey in the 2015 Academic Year of employee satisfaction and engagement in preparation for the development of a New Strategic Plan. The survey was conducted again in 2017 to track progress.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Based on the feedback attained from the survey the Universities current strategic plan specifically addresses the creation of an effective and collaborative workplace culture. The objectives outlined include: a) establish benchmarks that define a quality-focused campus workplace culture, b) empower open, productive, accessible, and clear communication, c) build, communicate, and ensure compliance with trustworthy policies, d) create a workplace culture that embraces and supports adaptation to mandated and strategic change, e) improve employee morale by improving innovation, collaboration, and employee empowerment, and f) improve and support faculty and staff diversity. An Administrative Advisory Council was developed for staff feedback/suggestions and the Faculty has adopted a Senate structure to more easily address concerns/issues.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.