Overall Rating Silver
Overall Score 60.89
Liaison Eva Rocke
Submission Date June 30, 2021

STARS v2.2

University of Montana
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
1.00 / 1.00 Eva Rocke
Sustainability Director
Office of Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

An electronic survey was sent to all classified staff, and that covered most departments. A paper survey was also offered to staff who do not regularly have access to computers. The information gleaned from the survey was shared with the Board of Regents and University administration. Human Resources also uses information about the concerns raised in their communications with staff.

UM uses an employee engagement scale developed by Shuck, Adelson, and Reio (2017) that is attached below.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

The results of the survey are compiled each year by the staff and faculty senate leadership in collaboration with the Office of Organizational Learning and Development (OOLD). This team summarizes the findings of the assessment and generates recommendations that are shared with the President and the President's Cabinet.

As mentioned in our Sustainability Planning credit, UM currently has Priorities for Action (PACs) instead of a standard Strategic Plan. One of the PACs is "Mission First, People Always" and has a designated working group that is assigned the task of making progress on that PAC. The survey results are loaded into Tableau for this group so that they can see it in "dashboard" form and track progress.

In addition to our own internal survey, UM participates in the Great College to Work for Survey every year as well. There are not publicly available results of that survey, but we choose to participate because it allows us to compare ourselves to other universities.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

The president of staff senate, Charity Attebury, and a program coordinator for the Office for Organizational Learning and Development were consulted for this credit.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.