Overall Rating Silver
Overall Score 46.18
Liaison Suzanne Wood
Submission Date April 3, 2020
Executive Letter Download

STARS v2.1

University of Massachusetts Medical School
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.19 / 1.00 Suzanne Wood
Sustainability & Energy Manager
Facilities Managment
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
19.40

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

HR Communications Learning and Development follows up with all new hires and their managers to assess employee satisfaction. The survey covers:
1. Employees' willingness and ability to contribute to company's success
2. Staff commitment and sense of belonging to the organization
3. Employees' commitment to the organization and motivation to contribute to the organization's success
4. Employees' exertion of "discretionary effort" going beyond meeting the minimum standards for the job
5. Creating the sense that individuals are part of a greater entity


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The information obtained from the Satisfaction Survey is reviewed by HR Leadership and the results and recommendations are brought up to the Executive Leadership level for approval


The website URL where information about the programs or initiatives is available:
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Additional documentation to support the submission:
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Employee satisfaction assessment is for UMass Medical School only and do not include the affiliated hospital.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.