Overall Rating Gold
Overall Score 83.37
Liaison Ruairi O'Mahony
Submission Date Feb. 11, 2022

STARS v2.2

University of Massachusetts Lowell
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Michael Rutherford
AVC Human Resources
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In fall 2021, the Voices of Working Women group and the UMass Lowell Unions United Coalition initiated a campus climate survey for the entire university that was administered through formal university channels. All faculty, staff and graduate students were invited to participate. A representative sample of the university was achieved through broad participation. The survey is part of a larger campus climate review that includes work by the new Faculty Equity Office and the Diversity, Equity, and Inclusion Task Force.

The survey asked participants about working and climate conditions on campus, work/life balance, and campus career support, among others. Assessing and evaluating employee satisfaction and engagement were core focuses of the process.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

The partners are reviewing the anonymous feedback now and will develop a plan for policy change proposals and/or awareness campaigns to respond to the issues and concerns raised.

Website URL where information about the employee satisfaction and engagement evaluation is available:

Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.