Overall Rating Gold
Overall Score 76.93
Liaison Nathanael Schildbach
Submission Date March 6, 2020

STARS v2.2

University of Massachusetts Amherst
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Nathanael Schildbach
Marketing Manager
University Relations
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In 2018, UMass Amherst held facilitated focus group sessions called Climate Conversations that engaged members of the campus (students, faculty and staff) in a discussion about how they perceive their work and school conditions and how to move the university toward its aspirational climate.

During these sessions, participants were asked to consider how the work they do supports the success of UMass Amherst, the challenges they face and how this impacts their work and their ability to contribute to this success.

All employees were invited to participate in the sessions. Additionally, participants who wanted to submit their thoughts online anonymously could also do so as an alternative to attending the focus groups. Through these two methods all of the employees were engaged in this process.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

UMass Amherst addresses employee work conditions and issues identified in efforts such as the Climate Conversations through a variety of programs, including the Dignity and Respect Campaign (https://www.umass.edu/diversity/building-community-dignity-and-respect) and Building Bridges (https://www.umass.edu/diversity/building-bridges).


Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
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The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.