Overall Rating Gold - expired
Overall Score 75.77
Liaison Ezra Small
Submission Date March 2, 2018
Executive Letter Download

STARS v2.1

University of Massachusetts Amherst
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.33 / 1.00 Ezra Small
Sustainability Manager
Physical Plant
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

UMass conducted a Workplace Bullying Survey of all UMass employees in order to assess the nature and extent of their overall work experiences and their familiarity with workplace bullying. This is the first stage of a campaign aimed at spreading awareness about workplace bullying and ultimately to increase safety, respect, and overall employee satisfaction.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The campus followed up the workplace bullying survey by requiring a mandatory 90 minute training for all staff to take place in spring 2014 on the subject of workplace bullying and environmental awareness and the Chancellor's Office has established a Workplace Bullying Committee to respond to bullying in the workplace. The Campus Sustainability Manager was appointed to serve on the hearing committee.

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

Data source(s) and notes about the submission:

33% comes from there being 6649 FTE staff and faculty on campus and the survey reaching 2225 respondents.

33% comes from there being 6649 FTE staff and faculty on campus and the survey reaching 2225 respondents.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.