Overall Rating Silver - expired
Overall Score 51.71
Liaison Jeffrey Severin
Submission Date July 17, 2015
Executive Letter Download

STARS v2.0

University of Kansas
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.05 / 1.00 Paul Klute
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

An employee satisfaction survey among Administration & Finance employees was conducted in June 2014. 547 employees responded out of 1,085, for an approximate response rate of 50% of the sampled population. This represents over 5% of the total faculty and staff (including student employees).

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Department heads were issued the anonymous responses from their employees and were instructed to meet with their employees as a group and discuss responses given, as well as collect additional feedback and reactions and return to the administration. These conversations would be used to inform a plan of action around items that need improvement or attention.

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

In 2012, an employee climate survey was conducted before and after a major departmental merger. This survey asked questions about job satisfaction and motivation. It also asked employees to indicate their areas of most concern.
Results can be found here:

The survey results after the merger indicate increased levels of satisfaction among the institutions employees. The original results prior to the merger indicated much need for streamlining departments and decreasing some of the hierarchy existing throughout the university. As a result of the merger, employee satisfaction increased significantly on a number of fronts. The Human Resources Department continues to work on increased employee satisfaction based upon other results obtained through the survey.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.