Overall Rating Gold - expired
Overall Score 77.90
Liaison Katie Maynard
Submission Date March 4, 2021

STARS v2.2

University of California, Santa Barbara
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.61 / 1.00 Jewel Persad
Sustainability Manager
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
The University of California Staff Engagement Survey was first conducted in 2012 and then again in 2015, 2017, and 2019. It is aimed (a) to understand the current state of engagement of the UC workforce system-wide and how it differs according to key organizational segments and demographics; (b) determine what drives engagement at UC; (c) identify strengths to build on and opportunities to address, that is, be able to create a shortlist of actions to respond to these issues and improve employee engagement across the system; and (d) facilitate Involvement and communication with leaders and employees throughout the process. The survey was developed and administered in consultation with Towers Watson. The next survey is scheduled for the Spring of 2021.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
The first University of California Staff Engagement Survey was conducted in 2012. Following the compilation of the survey results, an open meeting was held to share the results. Since then, the University of California conducts a staff engagement survey every two years. Three key engagement drivers are identified every two years which the UC Santa Barbara campus focuses attention and activities on: Career Development, Communication, Performance Management, Wellness and Working Relationships have been key drivers. Over the past five years between 2015 and 2020, a number of programs, improvements, and activities were focused in these areas including but not limited to a new first year employee experience program, a digital employee social media platform, annual service milestone celebration events, an enhanced mentoring program and career development resources, staff communication publications, an updated website for Human Resources, and a new modern performance development and performance evaluation approach.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.