University of California, Irvine
PAE-12: Employee Satisfaction Evaluation

UC Irvine staff participated in the University of California (UC) Staff Engagement Survey 2012 sponsored by the UC Council of UC Staff Assembly (CUCSA). CUCSA contracted Towers Watson to administer their Employee Engagement Survey tool. Non-represented UC Career staff with at least one year of service were invited to take the survey from May 31 to July 12, 2012. All UC locations participated except Hastings School of Law, Associated Students at UCLA, and the medical centers. A random stratified sample of 1,642 UC Irvine non-represented career appointment staff were invited to participate from a total of 2,376 staff with one or more years of service. Towers Watson over-sampled to account for the roles of employees within each campus/location. The personnel category was used to increase the sample (e.g., professional and support staff, management). A career appointment is defined as a fixed or variable percentage of time at 50 percent or more of full-time, which is expected to continue for one year or longer. The survey was administered online with an email invitation sent by CUCSA. A total of 800 UC Irvine participants completed the survey, representing a 49% completion rate. The survey results provided information for the following survey objectives: • Understand the current state of engagement of the UC workforce systemwide and how it differs by key organizational segments and demographics • Determine what drives engagement at UC and UC Irvine specifically • Identify strengths to build on and opportunities to address; create a shortlist of actions to address issues and improve employee engagement across the system • Involve and communicate with leaders and employees throughout the process The survey targeted participant’s opinions on engagement, career development, communication, image/brand, organizational change, performance management, supervision, and working relationships. Survey results are being used to inform campus leadership and human resources about providing critical job tools and resources to effectively accomplish work, identifying improved strategies and resources for staff career development, and further developing training and resources for managing performance. A summary UC Irvine report on the 2012 survey is not yet publicly available. The results were shared with campus leaders in May 2013. CUCSA and Towers Watson will be invited to UC Irvine to present the results in a town hall in the summer or fall of 2013. After the town hall, the survey summary report will be posted on the UC Irvine Staff Assembly website at http://www.staffassembly.uci.edu/. UC Irvine Employee Engagement Survey 2012 key results based on 800 responses from 1642 sampled population included: • 85% are motivated to go beyond their job responsibilities and 78% would recommend UC Irvine as a good place to work. • Supervisor relationships and schedule flexibility are perceived positively. • Engagement breakdown: 39% of employees are fully engaged at UC Irvine (40% was the highest among the UC campuses), 21% are engaged but report being at risk for leaving, 22% are uninspired but not planning to leave, and only 18% are fully disengaged. A summary UC report on the 2012 survey is available at http://www.ucop.edu/cucsa/documents/engagement-survey-exec-summary.pdf.

Nancy Lane, the respondent, is the Manager of Training and Development in Human Resources.