|Submission Date||March 4, 2021|
University of California, Berkeley
PA-13: Assessing Employee Satisfaction
|1.00 / 1.00||
SDG & OS Engagement Fellow
Office of Sustainability
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Staff Engagement Survey
In 2019, UC Berkeley participated in the most recent UC Systemwide Engagement Survey. The Staff Engagement Survey, developed by the Council of University of California Staff Assemblies and the systemwide Employee Relations unit, helps university leaders, managers, and supervisors better understand the views, experiences and needs of policy covered staff on a range of topics related to working at UC, including career development, performance management, staff engagement and workplace interactions. Results from each survey help us determine areas where progress was made, as well as areas that may need further effort and focus.
The study used a sample of staff members from each campus to survey 9,020 participants across the UC system. The survey asked staff about subjects such as performance management, communication, performance management, and career development.
Based on survey results, UC Berkeley continues to improve as a place to work for its staff:
96% - believe strongly in the teaching, research and public service mission of the UC system.
87% - have a work schedule that allows sufficient flexibility to meet their personal/family needs.
77% - say they can be themselves at work without worrying about how they will be accepted.
These are huge strides to make in a little over two years, but we’re still not where we want to be. For example, there are several areas where we still have plenty of room for growth:
23% - do not feel that they can be themselves at work.
29% - would not recommend the UC System as a good place to work.
31% - do not believe that management supports equal opportunity.
43% - are seriously considering leaving the UC system
Staff Engagement Survey Results: https://hr.berkeley.edu/news/staff-engagement-survey-results
UC 2019 Staff Engagement Survey: https://www.ucop.edu/human-resources/_files/employee-relations-documents/2019-uc-overall-engagement-survey-data.pdf
General information on the survey: https://www.ucop.edu/human-resources/staff/employee-relations-staff/engagement-survey.html
Employee Morale Survey
In light of the COVID-19 pandemic, employees are coping with not only the stress of working remotely, but many other stresses, including health concerns, their long-term well-being, and how loved ones are faring. The Employee Morale Survey was developed by People & Culture and the Vice Provost for the Faculty as a quick way to regularly check in with our employees. The confidential survey captures their experience of remote work during this unprecedented time and helps us determine how best we can support employees through the challenges they are experiencing.
Employee Morale Surveys have been conducted about every other month. The People & Culture page shows trends in responses, notable highlights from each survey, full reports of survey results, and action steps taken.
UC Berkeley My Experience Survey
UC Berkeley's My Experience survey was available to all undergraduate, graduate, and post-graduate students; faculty and academic appointees; and staff from March 4 - May 10, 2019. The survey is a follow-up to earlier campus climate surveys and part of its campus strategic plan. By capturing the views, experiences, and concerns of the campus community, the survey will provide data enabling us to assess the current experiences individuals and groups are having on campus and inform policies and platforms for change at the campus, academic and administrative departments, office, program, and classroom levels. The Division of Equity & Inclusion administered the survey, in partnership with the Graduate Division and the Office of the Chancellor.
In 2019, 55,764 people were invited to take the survey, of which 29% were staff and 12% academic employees. Eighty-two percent of survey takers find the campus climate comfortable. One in four reported experiencing exclusionary behaviors and one in five have experienced bullying behaviors.
The survey data is stored in secure locations with restricted access to assure privacy and confidentiality.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
UC Staff Engagement Survey
To better understand the findings, and importantly, begin developing action plans, UCB People & Culture will again be hosting a series of “engagement survey deep dives” with departments, units and staff organizations to gather feedback and ideas for improvement.
Employee Morale Survey Action Steps
The People & Culture page lists action steps determined as a result of responses under each summary of bi-monthly Employee Morale Survey results. For example, the department limited meetings on Friday afternoons and limited the length of meetings following the April 9 Employee Morale Survey. In September, the department launched the Back-Up Dependent Care Program: https://hr.berkeley.edu/compensation-benefits/benefits/back-dependent-care-program
UCB My Experience Survey
The results will be used to assess and, wherever needed, change or improve existing policies and practices, share best practices that support the campus’ commitment to equity and inclusion, ensure accountability and transparency, propose and develop new policies and programs to respond to unmet needs that may surface.
Lastly, UC Berkeley's division of Equity and Inclusion runs an initiative focused specifically on Campus Climate, Community Engagement & Transformation. This program aims to transform the campus experience for all faculty, staff and students with a focus on reshaping and influencing policies and practices to increase opportunities, advance social justice and create equitable experiences for all groups, with a special focus on marginalized and underserved populations.
See faculty focused programs addressing these critical issues: https://campusclimate.berkeley.edu/faculty/our-programs-and-services
See staff focused programs addressing these critical issues: https://campusclimate.berkeley.edu/staff/our-programs-and-services
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission: