Overall Rating Gold - expired
Overall Score 84.99
Liaison Pierre Lemay
Submission Date Dec. 12, 2019
Executive Letter Download

STARS v2.1

Université Laval
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Pierre Lemay
Development Advisor
Office of the Vice Rector, External and International Affairs and Health
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

: In 2019, the vice-rector of human resources conducted an employee survey on health and well-being at work The survey was conducted between March 26 and April 5th, 2019.

The survey was sent to all active staff members and asked 160 questions. The survey covered 7 themes (indicators of well-being and malaise, satisfaction at work, commitment (inverse of burnout), sense at work and of work, psychological distress, musculoskeletal problems and presenteeism/absenteeism). It also included an open question at the end to allow candidates to express themselves freely.

The goals of the survey were to assess employee’s health and well-being at work and measure, over time, the evolution of staff wellbeing and engagement, as well as the management practices. It also aimed to support the vice-rector of human resources in its mandates of support and development of management skills. It also helped the managers in the implementation of action plans to improve the health and well-being of their teams.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The results of the survey were shared in the fall 2019 with the UL management team, Unit Managers, Department Heads, University Unions and Associations, staff and general public.

In addition, in order to support the units and guide managers in the implementation of action plans or initiatives to improve health and well-being of their teams, Vice Rectorate of Human Ressources (VRRH) proposes the use of a guide, developed by the Chaire en gestion de la santé et de la sécurité du travail. This guide offers tools adapted to the health and well-being model used for the consultation. Other tools or activities complementary to this approach, developed in collaboration with VRRH, managers and the research project, will be proposed to support sectoral initiatives.

In order to measure over time the evolution of staff wellbeing and engagement, as well as management practices, the survey will be reconducted in 2021.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.