Universidad Autónoma de Tamaulipas
PA-10: Assessing Employee Satisfaction

The employee satisfaction survey is applied each three years to the main campus central staff (sample). The sample is 1797 of the main central staff employees. The Human Resources Management that depend of the Administrative Secretariat is the responsible to apply the surveys. The survey is a 360 degrees instrument of workers’ data recollection in order to know about the behavior, the way of working, and interaction with each other. The main purpose of this survey is to facilitate the necessary elements to provide a good working environment, identify work risks, seize opportunities, improve processes, increase the productivity and personnel performance. The methodology has four stages: 1) Survey Design: that includes which aspects to evaluate, what kind of questions and the measure scale will be used. 2) Pilot: the pilot survey is applied to 6 different secretariats. 3) Data capture and analysis: the results of the pilot is analyzed. 4) Communication: the human resources communicated the instrument and the purpose of the survey to all the campus managers. The most important aspects to measure and to consider the University's working environment are: about the immediate boss (leadership), the workers and their working place (functions), conditions, capacitation and personal relationships. Two scales are defined: one for the working environment and other for the performance evaluation. In order to obtain a well working environment on the Institution, the department or office has to obtain a 8.0 or higher score.

The University pretend to involve all the aspects for a good working environment in all the human resources politics. On 2013, the working environment of the University score was 8.45, which means that the University in that year had a good working environment. 15 areas of main central campus had opportunities’ areas and another 5 had alert areas.