Overall Rating Silver - expired
Overall Score 47.82
Liaison Rebecca Collins
Submission Date Dec. 10, 2020
Executive Letter Download

STARS v2.1

Temple University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.58 / 1.00 Rebecca Collins
Director of Sustainability
Office of Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Temple University is a member of the Academic Benchmarking Consortium (ABC Insights). The Consortium currently includes over 40 top public universities from around the country. ABC works with members to analyze labor costs associated with administrative activities in eight core areas: facilities, human resources, finance, development, IT, research administration, communications and student support. The output creates new visibility on spending and enables members to benchmark both internally and against peer institutions.

ABC labor cost data examines spending on administrative services. The Quality Matters survey collects data on perceptions of the quality of the services provided. Combined, these data will enable university leaders to make strategic decisions to improve efficiency and sustain the academic mission.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Preliminary results indicate above average satisfaction in the functional categories IT and Student Services as well as high ratings for Public Safety, Payroll Processing and Groundskeeping. Below average ratings indicated for dining services, accounts payable and purchasing. We are currently working on a communication plan and determining how we will make results and progress known to a broader audience.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

Data source(s) and notes about the submission:

Updated for FY2019

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.