|Submission Date||June 26, 2017|
Tarleton State University
PA-10: Assessing Employee Satisfaction
|0.51 / 1.00||
Assistant VP for Employee Services
Employee Services (HR)
Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:
The percentage of employees (staff and faculty) assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Tarleton's Department of Employee Services (human resources) coordinated an Employee Engagement Survey in March of 2015. This survey addressed work relations, campus climate, pay, benefits, and engagement, and included an area concerning perceptions of fairness and equity related to diversity. The survey instrument consists of five survey areas including work group evaluation, work accommodations, organizational features, organizational information and personal assessment of individual work conditions. The survey is used to profile organizational areas of strength and concern so that interventions are targeted.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
Emails inviting participation in a Survey of Employee Engagement were sent to 888 employees. In total, 453 surveys were returned representing a 51% response rate. A 51% response rate was considered average. Average rates mean that many employees have a reasonable investment in the organization, want to see the organization improve and generally have a sense of responsibility to the organization.
Results from these surveys are presented at a Presidential Briefing to President Dominic Dottavio and the Executive Leadership Cabinet, as well as the University Staff Council. Tarleton Staff Council also hosts an annual Staff Development & Wellness Day. Employee Services uses the survey results to develop additional training and resources for university faculty and staff.
In addition, survey results indicated a campus concern regarding internal communication. To address overuse of mass emails, the university has taken steps to “declutter” inboxes and improve communication through the implementation of the Tarleton Daily Digest. Departments are creating templates for communication so the most important information is clear and concise.
Improving internal communication and equipping managers with the skills and understanding to effectively communicate with employees will be the focus of the next year. Future training programs will focus on improving communication skills across campus.
The year the employee satisfaction and engagement evaluation was last administered:
The website URL where information about the institution’s employee satisfaction and engagement assessment is available:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.