Overall Rating Bronze
Overall Score 33.31
Liaison Katherine Straub
Submission Date Feb. 21, 2018
Executive Letter Download

STARS v2.1

Susquehanna University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.62 / 1.00 Jennifer Bucher
Assistant VP and Chief HR Officer
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
62

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

We administered the engagement survey through Gallup’s Q12 assessment. The survey was sent to all staff and faculty. The response rate was 62%.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The results are shared at all levels of leadership (including the Board of Trustees). Training is provided to leaders to hold state of the team conversations and make commitments to improve engagement. Departments with low scores partner with Senior Leaders and Human Resources in improve engagement.


The website URL where information about the programs or initiatives is available:
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Additional documentation to support the submission:
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The results and resources are posted on our internal website.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.