Overall Rating Bronze
Overall Score 30.46
Liaison Caitlin Jillson
Submission Date Oct. 11, 2019
Executive Letter Download

STARS v2.1

Southern New Hampshire University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.67 / 1.00
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

"For the past 11 years, the University has participated in the Annual Great College To Work For survey sponsored by the Chronicle of Higher Education and managed by Modern Think. This survey is extensive and comprehensive and by leverage Gallup style questions, provides feedback on the University's culture, employee engagement and satisfaction levels. SNHU is proud to hold the distinction of this recognition for 11 straight years and also are proud to have earned the Honor Roll category for the past 5 years that it has been added as a separate distinction. The University received extremely high marks from employees in response to the Univeristy's Facilities and Work Conditions as well as many other areas including culture, benefits, and connection to the University.

The Chronicle Great Colleges to Work For® program is designed to recognize institutions that have been successful in creating great workplaces and to further our research and understanding of the factors, dynamics, and influences that have the most impact on organizational culture at institutions of higher education. At the core of the program is a two-part assessment process: a faculty/staff survey (The ModernThink Higher Education Insight Survey©) and an institutional audit capturing information detailing various institution demographics, policies, practices, and infrastructure (The ModernThink Institution Questionnaire© also known as the” IQ”). Each participating institution is asked to submit an email list of full-time faculty/staff randomly selected across four categories (Administration, Faculty, Exempt Professional Staff, and Non-exempt Staff) to participate in the survey. Adjunct faculty are included only for community colleges."

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The University has identified that benchmarks and engagement scores below the benchmark are reported to each division to incorporate goals and initiatives into strengthening these benchmarks over the course of the next engagement period.

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.