Overall Rating Gold - expired
Overall Score 67.47
Liaison Aaron Klemm
Submission Date Aug. 26, 2016
Executive Letter Download

STARS v2.0

San Jose State University
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Carrie Medders
Senior Director
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

All staff, faculty and management employees were surveyed in 2014. The employee engagement survey was administered by the Chancellor's Office and it addressed job satisfaction, work relationships, opportunities to learn, barriers to learning/success, quality of work, goals and objectives, customer service, etc. It addressed the employee's perception of their work environment as well as their supervisor, as well as general perceptions about the campus.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The results of this survey were only released in a high level form and have not been addressed in specific. However, the campus has undergone major leadership changes in the last three years and throughout those changes, many of the items in the survey have been addressed as a consequence of those changes.

The results are not available online.

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.