|Overall Rating||Gold - expired|
|Submission Date||Nov. 19, 2015|
PA-10: Assessing Employee Satisfaction
|0.67 / 1.00||
Associate Director of Human Resources
Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:
The percentage of employees (staff and faculty) assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Faculty: The COACHE survey was administered through the Harvard School of Education. The survey includes themes about: the nature of work, resources & support, interdisciplinary work, collaboration, mentoring, tenure & promotion, institutional governance & leadership, engagement, work & personal life balance, climate, culture & collegiality, appreciation & recognition, recruitment & retention, and global satisfaction.
Staff: The survey was developed and administered by an HR consulting firm, Mercer, consisting of 70 questions addressing and rating the areas of service/competitive position, communication, fairness & respect, performance management, satisfaction & commitment, teamwork & cooperation, rewards, empowerment & innovation, management leadership, personal & career growth, community/environment, operating efficiency/working conditions, and awareness/involvement.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
The issues raised in the surveys were directed for faculty to the Faculty Executive Committee to address in collaboration with the VP/Dean of Faculty, and the staff issues were directed to the Staff Council Representatives to address in collaboration with the Director of Human Resources.
The year the employee satisfaction and engagement evaluation was last administered:
The website URL where information about the institution’s employee satisfaction and engagement assessment is available:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.