Overall Rating Gold
Overall Score 74.49
Liaison David Cullmer
Submission Date Dec. 17, 2020

STARS v2.2

Pennsylvania State University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Mary Easterling
Assoc Director, Analysis & Assessment
Sustainability Institute
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Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In Fall 2017 Penn State contracted with an independent nonprofit organization to conduct a Values & Culture survey on its behalf, as a followup to a similar survey conducted in 2013. The survey was distributed to all students, faculty, and staff at all campuses. The purpose of the survey was to better understand the culture of the University and the values of the Penn State community. The results of the survey were released in Fall 2018. https://www.dept.psu.edu/ur/newsdocuments/2017_Values_and_Culture_Survey_Executive_Summary.pdf
In addition, Penn State has policies and procedures in place for employees to express grievances including HR79 - Staff Grievance Procedure, and HR76 - Faculty Rights and Responsibilities. The latter provides, among other things, for each college to have a person or group to serve in the role of ombudsperson. The objective is to enhance communication and clarify possible misunderstandings in situations which involve potential disputes, to advise faculty members and administrators as to appropriate courses of action, and to help settle matters before they become hardened into serious disputes.
In addition, every two years the Office of the Vice Provost for Academic Affairs prepares a Faculty Exit Study, based on information obtained through a voluntary interview or survey of departing tenured and tenure-track faculty. The goal is to better understand the experiences of tenure-track faculty members at Penn State and to respond to faculty concerns. https://opair.psu.edu/project/faculty-exit-study/


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

In response to the Penn State Values and Culture Survey's findings, University leaders are developing a plan to address challenges that were identified and maintain commitment to areas in which results improved. Data specific to colleges, campuses and units will be shared with leadership to identify and act upon strengths and challenges in accordance with the plan.
The Faculty Exit Study identifies specific areas of satisfaction and dissatisfaction. The report is shared internally with leaders and made publicly available. https://opair.psu.edu/project/faculty-exit-study/


Website URL where information about the employee satisfaction and engagement evaluation is available:
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Additional documentation to support the submission:
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The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.