Overall Rating Silver
Overall Score 52.07
Liaison Jonathan Miller
Submission Date Oct. 27, 2022

STARS v2.2

Nova Southeastern University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.69 / 1.00 Jodie Betancourt
Events and Facilities Coordinator
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
As indicated above, NSU completes bi-annual employee surveys. NSU works with Quantum Workplace to host the survey. The survey (which includes questions that we have been utilizing since initial employee survey administration in 2007) allows us to make comparisons over time. The survey is web-based. Employees are invited to participate in early January. The survey remains open for a 3-week time period. Reminders are sent weekly to those employees who have not participated. Daily updates regarding participation rates are provided to deans and vice presidents.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Reports are provided to supervisors whose employee team had a minimum of 5 respondents.  Each supervisor is required to review the results with his/her employee team.  The date by which employees are provided with the results and provided an opportunity to dialogue about those results is entered into a secure database.  Each supervisor must then follow up with a “commitment plan”, developed in concert with his/her employees whereby they choose action items that they intend to work on to improve their levels of engagement/satisfaction in the work place.  These commitment plans are also entered into the secure database.  Thus, individual workgroups/teams are required to follow up on survey results/findings.

Website URL where information about the employee satisfaction and engagement evaluation is available:

Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.