|Submission Date||March 6, 2020|
PA-13: Assessing Employee Satisfaction
|0.70 / 1.00||
Sustainability Program Coordinator
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Northwestern University partnered with leading vendor Aon Hewitt, using their methodology which measures 13 types of engagement drivers and six engagement outcomes. Engagement drivers covered a holistic view of the staff experience including Reputation, Leadership, Total Rewards, Career, Work and Organization. Engagement outcomes measured staff engagement related to the emotional and intellectual involvement that motivates staff to do their best work. This assessment also benchmarked results against a global higher education index and a U.S. cross-industry index, in order to give Northwestern a clear picture of employee satisfaction and engagement.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Northwestern used mechanisms at both the enterprise and unit levels. At the enterprise level, four teams developed action plans in the areas of:
1. Career Development
2. Diversity, Equity & Inclusion
3. Leadership Communication and Development
4. Simplifying work processes
All twelve schools and all major administrative units also developed and implemented action plans.
To see some of the large number of initiatives and programs around staff engagement and satisfaction were launched, visit this website:
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.