Overall Rating Gold - expired
Overall Score 68.61
Liaison Alan Brew
Submission Date Feb. 26, 2018
Executive Letter Download

STARS v2.1

Northland College
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Northland participates in the Chronicle of Higher Education's Great College's to Work For annual survey. Component Two of Northland’s Institutional Assessment Plan calls for an Institutional Culture Assessment to be conducted every three years. After consideration of several different approaches to our Institutional Culture Assessment, including discussion with Northland’s Assessment Council, a decision was made to use the Chronicle of Higher Education’s “Great Colleges” survey for this project.

Additionally, processes are being put in place to have enhanced employee feedback and involvement related to educational components of benefits provided through the College. Currently, an Ad Hoc Health Insurance Committee has begun work on information sharing regarding offerings and costs associated with this benefit offered.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Results of the survey are shared with employees. Staff Council, which is made up of all regular staff members employed by the College, have reviewed the information and developed workgroups to address the top four areas identified within the survey. These workgroups have been up and running for the past year and continue to work on progress towards improvement in identified areas. In addition, Northland provides other follow-up opportunities to respond to the concerns raised in the survey, including: reinvigorating the planning, budget, and assessment councils to improve communication; creating listening/work sessions to brainstorm about ways to improve college working conditions; and soliciting feedback through ongoing anonymous means. The staff council and Human Resources provides: professional development, staff appreciation and recognition, and improving communication.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.