Northern Arizona University
OP-16: Commute Modal Split
| Status | Score | Responsible Party |
|---|---|---|
|
2.42 / 5.00 |
Erin
Stam Manager: Parking Services Parking & Shuttle Services |
"---"
indicates that no data was submitted for this field
Total full-time equivalent student enrollment:
28,093
Full-time equivalent of employees:
3,247
Part 1. Student commute modal split
Yes
Total percentage of students that use more sustainable commuting options as their primary mode of transportation:
54
A brief description of the method(s) used to gather data about student commuting:
Every Spring, NAU sends out an electronic survey to both on and off-campus students about their commuting behavior. The last survey we have data on record for was sent out on February 22, 2022. The response rate was low, totaling 2,763 respondents. Of this 13.2% of students, 54% use sustainable transportation methods: city bus 13%, walk 30%, bike 7%, carpool/other 4%.
Questions on the survey do not just assess their primary mode of transportation, but also the number of weeks in the year they are commuting to campus, the number of days they commute to campus in a week, and the approximate number of miles traveled one-way to campus from their residence, travel motes while on campus, as well as satisfaction with their options. Questions below.
1. Select Graduate or Undergraduate
2. Please select if you live on or off campus
3. Which of these factors most influences your mode of travel?
Personal Preference
The time needed to get to the destination
Distance to destination
Other plans or activities for the day
Line or crowds at bus stops
Environmental/ sustainability consideration
4. What is your primary mode when traveling between locations on campus?
Campus Shuttle or Mountain Line
Walking
Biking
Skateboard
Scooter
Personal Vehicle
5. Please enter the approximate number of miles you travel one way.
6. In a typical week, how many days do you commute to campus?
7. During the past 12 months, approximately how many weeks did you commute to campus?
8. What is your primary mode when traveling to campus?
Personal Vehicle
City Bus
Walk
Bike
Car Pool
Ride Share (Uber/ Lyft)
Another mode not listed (please specify)
9. Parking Services strives to provide a wide array of options to better serve the campus community. Please indicate all that you are aware of or have used.
Managing My Parking - the online portal to manage all parking needs
Diversion Program - Online class instead of an appeal to reduce a citation fine one a year
Parking Services Web page
Bike Services - free registration, U-lock sales, Bike locker/ enclosure rentals
Motorist Assistance - free on-campus service for lockouts, jump starts, flat tire, 1-gallon gas one time or push off ice/ snow
Park Mobile - pay by phone app for south campus daytime and evening only option
10. Thinking about the last time you received customer service from Parking staff via the method you selected in the prior question, were you…
Greeted politely?
Provided information that addressed your concern?
Provided service promptly?
Treated with respect?
11. What customer service interaction have you predominantly encountered with Parking staff?
Field Staff (providing assistance in or around a parking lot)
Office staff (working in the Centennial building)
Dispatcher via the garage gate intercom
Telephone 10% 261
Email
I have never needed customer service from Parking staff
12. Do you use a live GPS tracking system through the NAU app or online to find out when the next NAU bus will be arriving at your stop? For information visit https://www.busgenius.com/map/nau or the GONAU app.
Yes
No, I was not aware of the service
No, I do not have the technology to use it
No, for another reason (please specify)
13. This academic year, have you been late to class after waiting at the shuttle stop for at least 20 minutes when buses were full on Louie or Jacks' routes between 7 a.m. - 3 p.m.?
No
Once or twice
Three or more times
14. Please indicate your level of agreement with the following statements:
Campus shuttle drivers are courteous.
Campus shuttles come often enough
15. On average, how often do you ride the campus shuttle?
More than twice per day
1-2 times per day
1-2 times every other day
1-2 times per week
Once a week
Less frequently than once per week
I have never ridden the campus shuttle
Questions on the survey do not just assess their primary mode of transportation, but also the number of weeks in the year they are commuting to campus, the number of days they commute to campus in a week, and the approximate number of miles traveled one-way to campus from their residence, travel motes while on campus, as well as satisfaction with their options. Questions below.
1. Select Graduate or Undergraduate
2. Please select if you live on or off campus
3. Which of these factors most influences your mode of travel?
Personal Preference
The time needed to get to the destination
Distance to destination
Other plans or activities for the day
Line or crowds at bus stops
Environmental/ sustainability consideration
4. What is your primary mode when traveling between locations on campus?
Campus Shuttle or Mountain Line
Walking
Biking
Skateboard
Scooter
Personal Vehicle
5. Please enter the approximate number of miles you travel one way.
6. In a typical week, how many days do you commute to campus?
7. During the past 12 months, approximately how many weeks did you commute to campus?
8. What is your primary mode when traveling to campus?
Personal Vehicle
City Bus
Walk
Bike
Car Pool
Ride Share (Uber/ Lyft)
Another mode not listed (please specify)
9. Parking Services strives to provide a wide array of options to better serve the campus community. Please indicate all that you are aware of or have used.
Managing My Parking - the online portal to manage all parking needs
Diversion Program - Online class instead of an appeal to reduce a citation fine one a year
Parking Services Web page
Bike Services - free registration, U-lock sales, Bike locker/ enclosure rentals
Motorist Assistance - free on-campus service for lockouts, jump starts, flat tire, 1-gallon gas one time or push off ice/ snow
Park Mobile - pay by phone app for south campus daytime and evening only option
10. Thinking about the last time you received customer service from Parking staff via the method you selected in the prior question, were you…
Greeted politely?
Provided information that addressed your concern?
Provided service promptly?
Treated with respect?
11. What customer service interaction have you predominantly encountered with Parking staff?
Field Staff (providing assistance in or around a parking lot)
Office staff (working in the Centennial building)
Dispatcher via the garage gate intercom
Telephone 10% 261
I have never needed customer service from Parking staff
12. Do you use a live GPS tracking system through the NAU app or online to find out when the next NAU bus will be arriving at your stop? For information visit https://www.busgenius.com/map/nau or the GONAU app.
Yes
No, I was not aware of the service
No, I do not have the technology to use it
No, for another reason (please specify)
13. This academic year, have you been late to class after waiting at the shuttle stop for at least 20 minutes when buses were full on Louie or Jacks' routes between 7 a.m. - 3 p.m.?
No
Once or twice
Three or more times
14. Please indicate your level of agreement with the following statements:
Campus shuttle drivers are courteous.
Campus shuttles come often enough
15. On average, how often do you ride the campus shuttle?
More than twice per day
1-2 times per day
1-2 times every other day
1-2 times per week
Once a week
Less frequently than once per week
I have never ridden the campus shuttle
Part 2. Employee commute modal split
No
Total percentage of employees that use more sustainable commuting options as their primary mode of transportation:
---
A brief description of the method(s) used to gather data about employee commuting:
---
Optional Fields
| Percentage of students (0-100) | Percentage of employees (0-100) | |
| Single-occupancy vehicle | 45 | --- |
| Zero-emissions vehicle | --- | --- |
| Walk, cycle, or other non-motorized mode | 38 | --- |
| Vanpool or carpool | 2 | --- |
| Public transport or campus shuttle | 13 | --- |
| Motorcycle, motorized scooter/bike, or moped | 1 | --- |
| Distance education / telecommute | --- | --- |
Website URL where information about student or employee commuting is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
Information provided by: Erin.Stam@nau.edu
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.