Overall Rating Gold
Overall Score 68.84
Liaison Kalyna Procyk
Submission Date June 6, 2018
Executive Letter Download

STARS v2.1

Muhlenberg College
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.00 / 1.00 Anne Speck
Vice President of Human Resources
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
No

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

The most recent employee satisfaction survey was conducted in 2012. 100% of full and part-time employees were sent the survey; the response rate was 56%. Muhlenberg used a surveying service called “Work Place Dynamics” to evaluate its employees’ satisfaction. The survey had two parts:
OrgHealth: Determines if an organization has a clear sense of direction and if it makes it employees feel valued.
My Job: Looks at how employees feel about their job, and takes into account their feelings about their “managers, compensation, work/life balance and opportunities for career development”.
After employees take the survey, the Work Place Dynamics provides charts and suggestions based on data and comments.
As a result of the survey in Fall 2012, changes were made including: expanding health screenings covered at zero cost in 2013 and 2014; enhancing marketing of health insurer's pregnancy programs in 2014; offering free, on-campus biometric screening and a wellness reward for participants in 2014; offering supplemental life insurance to all employees in 2013; adding a lower co-pay option ($10 co-pay for "Minute clinics") in 2014.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Muhlenberg evaluates results and comments, and refers issues to appropriate departments to be addressed. Changes made in the past three years include: expanding health screenings covered at zero cost in 2013 and 2014; enhancing marketing of health insurer's pregnancy programs in 2014; offering free, on-campus biometric screening and a wellness reward for participants in 2014; offering supplemental life insurance to all employees in 2013; adding a lower co-pay option ($10 co-pay for "Minute clinics") in 2014.

Fall 2012 was the most recent year that the employee satisfaction and engagement evaluation was last administered.


The website URL where information about the programs or initiatives is available:
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Additional documentation to support the submission:
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The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.