Muhlenberg College
PA-12: Assessing Employee Satisfaction

The most recent employee satisfaction survey was conducted in 2012. 100% of full and part-time employees were sent the survey; the response rate was 56%. Muhlenberg used a surveying service called “Work Place Dynamics” to evaluate its employees’ satisfaction. The survey had two parts: OrgHealth: Determines if an organization has a clear sense of direction and if it makes it employees feel valued. My Job: Looks at how employees feel about their job, and takes into account their feelings about their “managers, compensation, work/life balance and opportunities for career development”. After employees take the survey, the Work Place Dynamics provides charts and suggestions based on data and comments. As a result of the survey in Fall 2012, changes were made including: expanding health screenings covered at zero cost in 2013 and 2014; enhancing marketing of health insurer's pregnancy programs in 2014; offering free, on-campus biometric screening and a wellness reward for participants in 2014; offering supplemental life insurance to all employees in 2013; adding a lower co-pay option ($10 co-pay for "Minute clinics") in 2014.

Muhlenberg evaluates results and comments, and refers issues to appropriate departments to be addressed. Changes made in the past three years include: expanding health screenings covered at zero cost in 2013 and 2014; enhancing marketing of health insurer's pregnancy programs in 2014; offering free, on-campus biometric screening and a wellness reward for participants in 2014; offering supplemental life insurance to all employees in 2013; adding a lower co-pay option ($10 co-pay for "Minute clinics") in 2014. Fall 2012 was the most recent year that the employee satisfaction and engagement evaluation was last administered.