Mohawk College
PA-10: Assessing Employee Satisfaction

An Employee Engagement Survey was completed in October 2013. This was the 5th employee engagement survey conducted in the College since 2004. A third party provider and on-line survey were utilized to provide complete confidentiality. Individual survey links were sent to all 1,803 employees. Continuing Education faculty were included for the first time in response to feedback received from the 2011 survey. The survey was comprised of 53 closed questions and 3 open ended questions. Reports were provided on overall College results, for VP areas, and at the Chief, Dean and Associate Dean levels. To ensure anonymity of results, a commitment was made that results would not be provided for groups of less than 20 employees.

Chiefs, Deans and Associate Deans were provided with their individual reports in December, along with guidelines for sharing the results and developing action plans. The roll out strategy involved Chiefs, Deans and Associate Deans meeting with their employees, sharing survey results, and developing action plans to address areas of most concern. A copy of the Manager’s Guide Communicating Employee Engagement Results and Setting Action Plans has been included for your reference. The following represents action items that have been implemented in response to the survey: - implemented performance management program for Academic and Support Staff - utilized training needs identified from learning plans to identify new and targeted training program - offered additional online training - introduced Future Ready Leadership training program - introduction of a number of different communications processes to enhance communication across organization. These include President’s Notebook, Mohawk Matters, Social Media (Facebook, Twitter, YouTube, LinkedIn, Instagram)