|Submission Date||April 5, 2021|
Missouri State University
PA-13: Assessing Employee Satisfaction
|1.00 / 1.00||
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
During the 2019 academic year, the Missouri State University Staff Senate, in partnership with the Human Resources Office and the Office of Assessment, conducted a campus-wide staff satisfaction survey. The survey questions had been developed by the Staff Senate Executive Committee and were reviewed for feedback by the Human Resources Office as well as the Office of Assessment. The survey was comprised of 27 statements regarding attitudes toward job content, work policies, and professional interaction and development. The survey was advertised on the front page of the Missouri State University website, on the Staff Senate Blog, on the Employee Portal of the website, and in the university staff e-newsletter known as “Inside Missouri State.” 100% of active, full-time Springfield Campus staff members were encouraged to participate in the survey, which was completed electronically and available for 1 month. The survey saw a response rate of 39% survey completion. Results have been reported in aggregate, with individual responses stored securely for confidentiality purposes.
A faculty survey was also completed in academic year 2018-2019 by the Faculty Senate.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Senate executive board, meets monthly with the University President, Vice President of Administration, as well as Chief of Staff. After presenting the initial survey information, discussions occurred on how to we could continue to allow employees to voice their opinions and concerns while also finding ways to make Missouri State an even better place to work for employees. As a result there has been an increase in communication and town hall meetings to provide opportunities for suggestions. Staff Senate has a seat at many tables to advocate and represent the interests of staff.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.