Overall Rating Gold - expired
Overall Score 72.63
Liaison Karen Oberer
Submission Date Aug. 22, 2016
Executive Letter Download

STARS v2.1

McGill University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.30 / 1.00
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

"My Workplace is a series of initiatives aimed at making McGill work better. The goal is to get employees at all levels thinking about ways they can learn, improve processes and work better together, and to connect staff with the tools and expertise they need to make their great ideas a reality.

Working together with Planning and Institutional Analysis and Organizational Development, McGill's My Workplace Workgroup developed a survey tool based on earlier work conducted by researchers at the Harvard Business School for use in the McGill environment.

Unlike typical McGill surveys, the Learning Organization survey was sent to all staff who met the following criteria (and not only to a sample of eligible respondents), to ensure that as many voices as possible would be heard: all administrative and support staff whose units reports ultimately to the Principal (including staff in both academic units and administrative units but excluding casual staff and staff on leave).

The survey was sent to 2,754 administrative and support staff members across McGill in midApril 2015. In total, 1,253 respondents were included in the analysis, for a response rate of 45.5%. Of these 1,253 respondents, 428 augmented their answers with additional text comments. In order to add depth and context to what was revealed in the analysis of the survey response, the My Workplace Workgroup also organized a series of summer discussion groups."

Report on Survey: https://www.mcgill.ca/myworkplace/files/myworkplace/learning_organization_survey_results_and_analysis_for_web.pdf

Survey: https://www.mcgill.ca/myworkplace/files/myworkplace/20150917_learning_organization_survey_response_frequencies_0.pdf

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Following analysis of the survey, the MyWorplace Group formulated 10 key actions ("recommended actions").

"We asked McGill’s administrative and support staff to tell us how we measure up as a learning organization and then we invited them to discuss where, specifically, our challenges and opportunities lie. It is our responsibility now to act on what we have learned. To a large degree, what we do with this information will define our future as a learning organization. "

See "10 Projects" in https://www.mcgill.ca/myworkplace/what-were-doing/learning-organization-survey for more information about what is being done.

Full Report Link: https://www.mcgill.ca/myworkplace/files/myworkplace/learning_organization_survey_results_and_analysis_for_web.pdf

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

Data source(s) and notes about the submission:

There are other venues for expressing satisfaction/dissatisfaction, such as meetings of staff associations/unions, and performance dialogue with supervisors.

There are other venues for expressing satisfaction/dissatisfaction, such as meetings of staff associations/unions, and performance dialogue with supervisors.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.