Overall Rating Silver
Overall Score 62.34
Liaison Christie-Joy Hartman
Submission Date Jan. 27, 2022

STARS v2.2

James Madison University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Richard Larson
AVP for HR, Training and Performance
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

JMU hired Rankin & Associates Consulting to craft an externally administered climate study. A survey was administered in Fall 2021. Responses were in and analysis was occurring at time of submission of this STARS report. A large campaign for participation using, "Speak Up, Dukes!," was conducted to promote voluntary participation by current students, staff, and faculty at the time of survey. The many communications requesting participation included flyers, emails, and website promotions. It is the hope of the university to use the results to enable us to develop programs and policies that will increase inclusivity in areas which are shown to be problematic as well as enhance and replicate programs and policies in areas which are shown to be successfully meeting the needs of the community. The survey does measure employee satisfaction.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

A committee was formed by the president's office that will analyze the results of the survey and recommend changes to ensure improvements based on responses received from employees.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

The JMU Climate Survey Questions are attached and include questions about job satisfaction, learning opportunities, and work culture as required by this credit. The same survey is also counted under credit PA6: Assessing Diversity and Equity.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.